Our Terms and Conditions

Payment

Work will not begin on your order until we have received full payment.


For custom orders, we will happily provide a rough pencil sketch of a new design in advance where this is requested to give an idea of composition.

Returns

Personalised and custom-made items


Personalised and custom orders are non-returnable and cannot be exchanged unless faulty.

If a personalised/custom order contains an error – for example the wrong name – due to customer fault then unfortunately you will need to place another order. Please double check the details you submit for your order thoroughly. If you realise you have made a mistake then please do contact us urgently, if we have not started your order then we can happily amend the details.


If a personalised/custom order contains an error through our own fault, then we will replace the order at no cost to the customer as quickly as possible.

Non-personalised/custom-made items

For non-personalised/custom items buyers may return or exchange. Please contact me within 7 days of delivery to make this request and return the item within 14 days of delivery.


Customers are responsible for return shipping costs. If the item is not returned in its original condition, the customer is responsible for any loss in value.

Damaged goods

If your order is received in damaged condition, please report this to us within 3 days of receiving it, providing us of photos of both the order and the packaging. Upon our agreement, return the item to us via standard rate shipping (obtain proof of posting and receipt). We will then replace or refund your order and return the shipping costs too.
 

Shipping

 

A4 and A3 orders are sent with Royal Mail 1st class signed for.

A2 orders are sent with Hermes courier - delivery time is approximately 7-10 days although this cannot be guaranteed. NOTE - all orders require a signature upon delivery. 

We aim to complete orders within 2 - 4 weeks, although during busy times and for custom orders this may take longer. However please do contact us BEFORE placing your order if you need an item quicker - we will do our best to accommodate such requests.

Copyright

All products, imagery, photos and text are Copyright property of The Fabulous Fingerprint Company 2017 – 2018. Purchase does not transfer rights.

Any reproduction or use without consent is prohibited and will be legally pursued.

© 2017 The Fabulous Fingerprint Co. Proudly created with Wix.com

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